What's Included With Your Keepsake Jewellery Order?
7 min read
Key Takeaways
- Every Memories of You order includes documentation prepared specifically for your keepsake.
- Your Certificate of Authenticity records that your keepsake stone was handcrafted using the inclusions you supplied.
- Your Inclusion Record and Handling Log documents the care taken with your materials throughout the creation process.
- Your Jewellery Care Guide explains how to protect and care for your finished piece.
- Warranty information provides clear guidance about workmanship and the support available after delivery.
- Together, these documents become a lasting part of your keepsake’s story.
Receiving your finished keepsake can be an incredibly meaningful moment. Whether it preserves breastmilk, cremation ashes, hair, fur, whiskers, feathers, dried flowers, umbilical cord, fabric or another treasured inclusion, the jewellery represents far more than the materials from which it was created.
It may honour someone dearly missed, celebrate the journey of motherhood, preserve the memory of a cherished pet or hold a connection to a moment that changed your life.
At Memories of You, the care surrounding your inclusions does not end when your keepsake leaves the studio. Every completed order is accompanied by thoughtfully prepared documentation that reflects the same attention, respect and craftsmanship given to your keepsake stone.
From the moment your inclusions arrive until your finished jewellery is safely returned, each stage is carefully recorded. Your documentation provides reassurance about the origin, handling, care and craftsmanship of your deeply personal piece.
Your Keepsake Documentation Pack
Every completed Memories of You keepsake arrives with a collection of documents prepared for your individual order.
Your documentation pack includes:
- A Certificate of Authenticity
- An Inclusion Record and Handling Log
- A Jewellery Care Guide
- Warranty and workmanship information
These documents are not generic packaging inserts. Together, they provide a record of your keepsake’s creation and help you care for it long after it arrives home.
If your jewellery is eventually passed down through your family, the documentation can remain with it as part of its history and meaning.
Certificate of Authenticity
Every keepsake stone is individually handcrafted by Kylie in the Memories of You studio in Sunbury, Victoria, using the treasured inclusions supplied for your order.
Your Certificate of Authenticity confirms the personal origin of your keepsake stone and records that it was created using your inclusions. It distinguishes your jewellery from a mass-produced decorative piece and recognises the unique story it carries.
Because inclusions vary naturally in colour, texture and composition, no two stones will ever be identical. Even two stones created from the same materials may display subtle differences, making each one a small and entirely individual work of resin art.
Your certificate becomes a lasting record of that individuality. If your keepsake is later passed to a child, grandchild or another loved one, it can help preserve the story behind the jewellery as well as the jewellery itself.
Your Inclusion Record and Handling Log
Sending breastmilk, cremation ashes, hair, fur or another irreplaceable inclusion requires an enormous amount of trust. We understand that the smallest quantity may carry a lifetime of love and memories.
Every order follows a careful handling process designed to keep customer inclusions individually identified, organised and separate throughout their time in the studio.
Your Inclusion Record and Handling Log documents important stages of this journey, including:
- Receipt of your inclusions
- Individual identification and labelling
- Secure storage
- Preparation and preservation where required
- Creation of your keepsake stone
- Final inspection and documentation
- Return of unused dry inclusions where applicable
You will also receive confirmation when your inclusions arrive, so you know they have been safely received and recorded.
This process provides a transparent record of the care taken with your materials from arrival through to completion. You can learn more about our handling commitments by reading Our Promise to You.
Your Jewellery Care Guide
Your keepsake has been created to be worn and treasured, but resin jewellery requires thoughtful care. It should not be treated in exactly the same way as a natural diamond, sapphire or other hard gemstone.
Your Jewellery Care Guide provides practical advice about:
- Wearing your keepsake safely
- Cleaning the jewellery and keepsake stone
- Storing it between wears
- Avoiding harsh chemicals and cleaning products
- Limiting prolonged ultraviolet exposure
- Removing jewellery before swimming or bathing
- Caring for sterling silver and plated finishes
- Protecting the stone from knocks, scratches and abrasion
Simple habits can make a meaningful difference to the long-term appearance of your jewellery. Remove it before swimming, showering, exercising, cleaning or applying beauty products, and store it away from direct sunlight and excessive moisture when it is not being worn.
You can also access the complete Jewellery Care Guide online whenever you need it.
Your Warranty and Workmanship Information
Every Memories of You keepsake is carefully inspected and photographed before it is packaged for delivery.
Your warranty information explains the workmanship support provided with your jewellery and how to contact us if you believe there is a problem with your piece.
It also distinguishes manufacturing or workmanship concerns from damage caused by ordinary wear, accidental impact, incorrect care or exposure to unsuitable chemicals and environments.
Clear warranty information matters because personalised jewellery cannot simply be replaced in the same way as a mass-produced item. Your keepsake contains materials that may be deeply sentimental or impossible to replace, so any concern needs to be approached with care and considered individually.
If you ever need assistance, contact Memories of You before attempting repairs, polishing, adhesives or adjustments yourself.
The Return of Unused Inclusions
Only a small quantity of most inclusions is required to create a keepsake stone. Where applicable, unused dry inclusions such as ashes, hair, fur, flowers, fabric, sand or soil are carefully returned with the completed jewellery.
Preserved breastmilk is securely retained for potential future orders rather than being returned in liquid form.
Your documentation records the inclusions received and provides clarity about their handling. If you are unsure how much material to send, read What Can Be Preserved in Keepsake Jewellery? or contact us before posting anything irreplaceable.
More Than Beautiful Packaging
The first impression of your completed keepsake matters. Every piece is carefully packaged to protect the jewellery during delivery and create a thoughtful, reassuring experience when it is opened.
However, beautiful presentation is only one part of what accompanies your order.
Your Certificate of Authenticity, Inclusion Record and Handling Log, Jewellery Care Guide and warranty information provide something equally important: transparency.
Together, they record where your keepsake came from, how your inclusions were handled and how your jewellery should be cared for. They reflect our belief that preserving memories involves more than creating a beautiful stone—it also requires trust, accountability and respect.
Helpful Tip: Keep your documentation inside or alongside your keepsake box. If the jewellery is later passed down through your family, these records can help future generations understand the materials, memories and story preserved within it.
Why Documentation Matters
Keepsake jewellery is different from ordinary jewellery because its most valuable elements cannot necessarily be measured by their material worth.
A small amount of ash may represent someone’s entire life. A few strands of fur may be all that remains of a faithful companion. A tiny quantity of breastmilk may preserve a feeding journey that required strength, patience and love.
Documentation cannot capture the full emotional meaning of these materials, but it can preserve important facts about the keepsake created from them.
It provides:
- Confirmation of authenticity
- A record of the inclusions supplied
- Greater transparency around handling
- Practical information for long-term care
- Clear workmanship and support information
- Context if the jewellery becomes a family heirloom
This is why documentation is an integral part of every Memories of You order rather than an optional extra.
Frequently Asked Questions
Does every keepsake include a Certificate of Authenticity?
Yes. Every completed Memories of You keepsake is accompanied by a Certificate of Authenticity prepared for that order.
What is recorded in the Inclusion Record and Handling Log?
The record documents key stages in the journey of your inclusions, including receipt, identification, storage, preparation, keepsake creation and the return of unused dry materials where applicable.
Will I be notified when my inclusions arrive?
Yes. We will contact you when your inclusions have been safely received, identified and recorded.
Will my unused inclusions be returned?
Unused dry inclusions such as cremation ashes, hair, fur, flowers and fabric are returned with your completed keepsake where applicable. Preserved breastmilk is retained securely for possible future orders.
Are jewellery care instructions included?
Yes. Every order includes care guidance explaining how to wear, clean and store your jewellery. The latest information is also available through our online Jewellery Care Guide.
Does my keepsake include a warranty?
Yes. Warranty and workmanship information is included with your order, together with instructions for contacting us if you require assistance.
Should I keep the documentation?
We recommend keeping it with your jewellery box. It forms part of your keepsake’s history and may become especially meaningful if the piece is passed down in the future.
Can I ask questions before placing an order?
Absolutely. You can book a complimentary 15-minute keepsake consultation with Kylie by phone or video. This gives you an opportunity to discuss suitable inclusions, jewellery designs and the keepsake process without any obligation to order.
Final Thoughts
Your keepsake documentation reflects the trust placed in Memories of You when you send something precious and irreplaceable into our care.
The Certificate of Authenticity records the origin of your keepsake stone. The Inclusion Record and Handling Log documents its journey. The Jewellery Care Guide helps protect the finished piece, while the warranty information explains the support available after delivery.
Together, these documents provide reassurance, transparency and a lasting record of the story held within your jewellery.
Because a keepsake is more than something beautiful to wear. It is a memory entrusted, carefully preserved and returned home.
Create Your Personalised Keepsake
Explore our personalised keepsake jewellery collection to find a design that speaks to your story.
You can also explore jewellery created for particular memories and inclusions:
Every design can be personalised with suitable treasured inclusions. If you need help choosing, book a complimentary keepsake consultation for personal guidance from Kylie.
Written by Kylie Prociw
Founder and resin artist at Memories of You
Kylie draws on her experience as a resin artist and educator to create individual keepsake stones from breastmilk, cremation ashes, hair, fur, flowers and other treasured inclusions. Each stone is handcrafted with care in her Sunbury, Victoria studio.
Further Reading
Our Promise to You
Learn how your inclusions are received, identified, documented and carefully handled throughout their journey.
What Can Be Preserved in Keepsake Jewellery?
Explore the many meaningful materials that can be incorporated into a personalised keepsake stone.
How to Choose a Keepsake Jewellery Artist
Discover what to consider before entrusting an artist with your irreplaceable inclusions.
Cremation Ash Keepsake Jewellery: Keeping Loved Ones Close
Learn how a small amount of cremation ash can be respectfully preserved within meaningful jewellery.
The Heart Behind Memories of You
Meet Kylie and discover the personal experiences, artistic background and purpose behind every Memories of You keepsake.
