Refund policy

Refunds & Order Cancellations

Because every keepsake is personalised and made especially for you, we do not accept returns or provide refunds for change of mind.

Cancellation may be requested by email within five days of purchase, provided your inclusions have not been received and work has not commenced. Approved cancellations incur a 20% fee to cover jewellery settings or materials already ordered for your keepsake.

Orders cannot be cancelled after five days, once your inclusions have been received or once work has commenced—whichever occurs first.

For questions about cancellations or your order, please contact us at orders@memoriesofyou.com.au.

Damaged, Faulty or Incorrect Items

Please inspect your jewellery when it arrives and contact us as soon as possible if it is damaged, faulty or different from what you ordered. Include your order number and clear photographs so we can assess the issue and provide an appropriate solution.

Faulty, damaged or incorrectly supplied products will be handled in accordance with Australian Consumer Law. Nothing in this policy limits your rights under Australian Consumer Law.