Terms of Service — Memories of You Keepsake Jewellery (Australia)

1. Overview

This website is operated by Memories of You Keepsake Jewellery (“we”, “us”, “our”). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.

2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits your rights under the ACL.

3. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or have parental permission to use this site. You must not use our products for any unlawful or unauthorised purpose.

4. Product Information

We take care to display our products accurately, including colours, materials, and descriptions. However, variations may occur due to the handmade nature of keepsake jewellery and differences in device displays.

We reserve the right to limit quantities, discontinue products, or update product information at any time.

5. Personal Information & Keepsake Materials

When you provide personal materials (such as ashes, hair, breastmilk, fabric, or other sentimental inclusions), you confirm that you have the legal right and consent to send them. We handle all keepsake materials with care, but we are not responsible for loss or damage during transit to us. We recommend tracked postage.

6. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time. Payments are processed securely through Shopify’s approved payment gateways.

7. Shipping & Delivery

Shipping timeframes are estimates only. Handmade keepsake jewellery requires production time, which will be stated on product pages. We are not responsible for delays caused by postal services or customs.

8. Returns & Refunds

Due to the custom and sentimental nature of our products, returns for change of mind are not accepted. However, under the ACL, you may be entitled to a repair, replacement, or refund if the product is faulty, damaged, or not as described.

Please refer to our Returns & Refund Policy for full details.

9. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information. We may refuse any order if fraud or unauthorised activity is suspected.

10. Optional Tools & Third‑Party Services

We may provide access to third‑party tools or services. We are not responsible for their content or performance. Use of third‑party services is at your own risk.

11. Intellectual Property

All content on this site — including images, designs, product descriptions, and branding — is the property of Memories of You Keepsake Jewellery and may not be reproduced without permission.

12. Prohibited Uses

You are prohibited from using the site or its content for:

• unlawful purposes

• infringing on intellectual property

• harassment or discrimination

• uploading viruses or malicious code

• interfering with security features

13. Limitation of Liability

To the maximum extent permitted by Australian law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our Service.

14. Changes to Terms

We reserve the right to update or replace any part of these Terms. Your continued use of the site constitutes acceptance of any changes.

15. Contact Information

Questions about the Terms of Service should be sent to: info@memoriesofyou.com.au